Businesses and individuals alike should try to avoid these at all costs. 1. The case of Domino’s Pizza is one of the examples of crisis in mismanaged social networks that could be redirected. The challenge of trying to make a problematic post disappear is that screencaps live on in the many news stories about the blunder. Weak passwords and other social media security risks can quickly expose Not all crises have the same response teams. Evaluating the team dynamics and how each member did in the crisis along with analyzing the reactions, KPIs, and overall response to the crisis happens during the response stage. ; Response: Putting that plan into action to react to the crisis. (A) Employees going rogue on social media (B) A celebrity posting an update that sparks outrage (C) A hack into a Twitter account for a major brand (D) These are all examples of a social media crisis. Create a crisis flowchart that specifies who in your organization should be contacted in different scenarios. 2. Posting Off-Brand Content The more acute the issue, the more senior the responder. Employees going rogue on social media; A celebrity posting an update that sparks outrage; A hack into a Twitter account for a major brand; These are all examples of a social media crisis. Share […] ; Recovery: Recovering the brand to return back to normality. Handling a crisis on social media relies on four key principles: Prevention: The first line of defence is working to minimise the risk of a crisis occurring in the first place. These are all examples of a social media crisis. When a crisis, such as a natural disaster, affects the public, social media will always come into play. While social media is an increasingly vital aspect of crisis communications, it usually does not exist on its own. While everyone messes up online from time to time, some mistakes are hard to forget. Secure your accounts. Social media supplements and enhances other, more traditional communications, whether it’s a siren alert or a TV news broadcast. What is NOT an example of a social media crisis? Share Tweet Share Pin Email What is NOT an example of a social media crisis? - Employees going rogue on social media - A celebrity posting an update that sparks outrage - A hack into a Twitter account for a major brand These are all examples of a social media crisis. This is a list of the worst offenders when it comes to funny social media fails. The situation began when an employee of one of the pizzerias of the brand posted a video on YouTube showing how he played with the raw … Employees going rogue on social media A celebrity posting an update that sparks outrage A hack into a Twitter account for a major brand These are all examples of a social media crisis. In today’s world, social media can be a highly effective way to increase brand awareness and bring in customers -- but only if it’s used the right way. Social Media Fails: The Worst Common Offenders. True or false? True or false? A social media issue is a lesser situation than a social media crisis – though one that still needs to be addressed and resolved in a prompt and proper fashion. Make certain that your front line social media and customer service personnel keep detailed, up-to-date, contact information (including home phones) for all executives. ; Preparation: Having a plan or procedure in place, ready to deploy, should a crisis occur. What is NOT an example of a social media crisis? Consider this an example of how not to handle a social media crisis. Social media is a double-edged sword for businesses. While platforms including Twitter and Facebook can provide a way for firms to connect with their customers on a …